Do you charge me to take out cash from an ATM when overseas?
Caxton FX doesn't charge a fee for overseas ATM withdrawals. Many UK debit, credit card and prepaid card issuers do charge fees for overseas ATM withdrawals. When you use an ATM overseas, the ATM owner may charge you a fee. This is not Caxton FX charging you, this is the ATM owner.
Many ATMs in Thailand will charge for an ATM withdrawal, usually 150 Thai Baht (about £3), regardless of the amount you withdraw. A large number of banks in the US will also charge, but they normally inform you of this before letting you proceed. Unfortunately, if the ATM owner chooses to charge for a withdrawal, there is nothing we can do to prevent or refund this charge as it is not levied by Caxton FX.
Is my currency card like a normal bank debit card or credit card?
Your Caxton FX currency card is not a credit or debit card. It is a prepaid Visa® card that carries a variable amount of money dependent on how much has been loaded on to it. Each time you use the card, the purchase amount is deducted from the available balance.
What should I do if I get the choice to pay in sterling or local currency?
If you are at an ATM or somewhere where the bill is presented in sterling rather than the local currency (i.e. euros or dollars), ask to pay in the local currency, not sterling. This is a process called Dynamic Currency Conversion, or DCC. The merchant invites you to pay in sterling and then performs the exchange at a rate that could be unfavourable, which may cost you money. Remember to check the payment terminal if the amount is shown in sterling, ask that it is changed.
What happens if I need to return an item I have purchased?
Each retail store has its own returns policy and will handle the returns in the same manner as any other Visa transaction.
Where can my currency card be used?
You can use the Caxton FX currency card wherever you see the Visa sign, including ATMs, shops, restaurants, online or on the telephone.
Can I use my Caxton FX currency card in the UK?
Yes, your Caxton FX card will work in the UK. Please refer to our terms and conditions for the fees associated with domestic use of your card. Using your card outside the denominated currency would involve an extra foreign exchange charge. This exchange rate would be determined by Visa rather than Caxton FX.
Should I use my Caxton FX card for security deposits?
Do not use your Caxton FX card for any security deposits when you check into a hotel or hire a car. Secure these with any other card and only use your Caxton FX card to settle the bill. When a card is used for security deposit a block is put on the funds for the relevant amount on that card. Unlike a credit card your Caxton FX card holds a prepaid balance and the block will stop you from spending the deposit amount of your travel cash. A block can last for up to 30 days. Use any other card for the security deposit and your Caxton FX card when the payment transaction is required. The funds will still be pre-authorised on the other cards. If you have any questions, do not hesitate to call us.
How do I check my card balance?
You can check your card balance by logging onto your account or by using our SMS (text) balance retrieval service - please visit how currency cards works for further instructions on how to do this.
When I am abroad, the ATM asks me to choose which account I wish to withdraw money from. What option should I pick?
You should select the credit account option.
What are the maximum ATM withdrawal limits on my card?
You can make 2 withdrawals in a 24 hour period and up to 5 over 4 days. Within these limits, you may withdraw up to 300GBP/500EUR/750USD, depending on the card you hold with us.