Any questions about Caxton Plus?

A: Opening an international online payments account with Caxton FX is quick, free and simple. Click on the 'Apply now' button, and complete the application form - it'll only take a couple of minutes. You'll need your bank details in order to complete the application.

A: We will open an account within a matter of hours and you will be able to transfer foreign currency abroad immediately. If you need to make a payment urgently, call us on 0845 658 2223 and we will ensure you can make your payment as soon as possible.

A: You will receive an email either confirming that your account open or that we need further documentation.Your account confirmation email will provide instructions on how to obtain your log-in details for your new account. If you have a query about your account or log-in details, please call our helpdesk on 0845 658 2223.

A: Log in to your account and select the currency you wish to transfer. This will display the 'live' exchange rate for that particular currency. If you are looking to transfer a larger amount (ie over £20,000) or discuss a currency strategy, please call us on 0845 658 2223 to discuss your needs and for a rate quote.

A: We offer live exchange rates within our online payment service. You can view the rate on any of our 23 currencies we offer online, by logging in to your account and selecting your desired currency.

A: Caxton FX does not charge any fees for sending money abroad.

A: On a typical transaction we can help you get up to 4% more money for your money, in comparison with the banks. This is because we will offer you a more competitive exchange rate and do not charge any transfer or commission fees.

A: You can fix an exchange rate for a date in the future by using our telephone currency service. You will need to be transferring over £5,000. This facility is not currently available on our international online payment system..

A: You can transact any amount over £100. All international transfers are fee-free with Caxton FX, regardless of the amount you transfer. So whether you need to send money home, make monthly mortgage repayments or send a one-off payment overseas, our online service provides a flexible and cost effective solution.

A: You can transact a maximum of £50,000 when using Caxton FX. If you wish to transfer currency over this amount, you can use our Currency Service, by calling 0845 658 2223.

A: You can make an international payment in three simple steps. You can complete these steps in a matter of minutes.
1. Choose the currency and amount that you wish to transfer.
2. Add your beneficiary details.
3. Make your international payment.

If you do need further information you can watch our Online Payment demo or call us on 0845 658 2223.

A: A beneficiary is the payee or the details of the account to which you wish to send money overseas.

A: Once you have selected your currency and the amount you wish to transfer overseas, you will be asked to enter your beneficiary details. Simply follow the instructions on screen and enter the details. Our easy-to-use system will also store your beneficiary details - for ease of use and to help with your record-keeping.

A: Once you have selected your currency, the amount you wish to transfer overseas and your beneficiary details, you will be asked to enter your debit card details. Simply follow the instructions on screen and enter the details. If you wish to use a debit card that you have previously used, simply select the debit card from the drop down navigation.

A: We offer a selection of currencies to suit your international transfer needs. We currently offer 23 currencies within our online payment system.

If you need to transfer currency in a particular combination, or a currency that’s not listed, please call us on 0845 222 2658 and we’ll talk to you about our tailored Currency Service.

A: You can speak to one of our Currency Analysts or your personal Account Manager for detailed information about any of the currencies that we transfer.

A: Once you have submitted your international payment, the time it takes for funds to arrive in your account will vary depending on the currency that you're sending.

• Euro currency will take two working days, after Caxton FX has received your sterling.
• All other currencies will take 3 working days, after Caxton FX has received your sterling.

A: First, please check that the three-digit security code on the back of your debit card is correct and the expiry date is correct. If you've checked these two items and the payment still does not go through, you should contact your bank and confirm that they are not blocking the payment.

If you are still experiencing difficulty, after speaking to your bank, please contact the Caxton FX helpdesk by calling 0845 658 2223.

A: Please visit the login screen and click on the ‘Forgotten Account ID or Password links, and follow the instructions. We cannot give you this information over the phone.

A: No. You can make as many international transfers as you need. We do ask that the amount you transfer online is between £100 and £20,000. If you need to transfer currency to an amount over £20,000 please call us on 0845 658 2223 for details about our Currency Services.

A: No. If you are an existing Currency Card customer, we would ask that you still complete the short Open an Account application form on the website. You will be issued with separate log-in details.

A: Yes. Your business can start using our online payment platform, today. You will need to set up a separate Business Online Payments account, and you can do so by clicking here.  You will be issued with new log-in details. For more information on how Caxton FX can help save your business money and simplify your international payment process, please call our Business Team on 0207 201 0526.

A: No. Caxton FX does not charge you commission and unlike our competitors, none of our sales staff is paid commission, meaning you will receive excellent value on each and every currency transaction.

A: The interbank rate is the rate at which banks and large financial institutions trade with each other. We make our money on the difference between the interbank rate and the rate we quote you. This is called a spread. The spread that we give to our clients is much better than the banks offer. We do not charge any fees or commission on top.

A: Yes. Caxton FX Limited is authorised and regulated by the Financial Conduct Authority under the Financial Services and Markets Act 2000 as well as the Payment Services Regulations 2009. For more information on the security of your funds please click here.