What is happening?
Caxton FX has recently launched new Visa Europe, Dollar and Global Traveller prepaid currency cards. During 2012 and 2013, we are converting all our existing Caxton FX MasterCard cards to the new Visa currency cards.
We are notifying all our MasterCard card customers via e-mail of the conversion process in good time to ensure that you can continue to enjoy the many advantages of Caxton FX currency cards uninterrupted.
Will I have to re-apply for my new Visa card?
Yes, but we will make the process simple so that you will be able to request your new Visa card automatically within your card account.
Do I have to convert to a new Visa card or can I get a new MasterCard card(s)?
If you want to continue to benefit from the convenience and great value of Caxton FX’s prepaid currency cards, you’ll need to convert your existing MasterCard card(s) to Visa as we will no longer be issuing new MasterCard cards.
What do I have to do to receive my new Caxton FX Visa card?
We have written to all customers with a MasterCard card that is due to expire. If you want to receive a new Visa card, all you need to do is log in to your Caxton FX card account to request a new Visa card.
I have more than one Caxton FX card – will you convert all of them to new Visa cards?
Yes, we will automatically give you the opportunity to replace all your MasterCard cards with Visa cards at the same time. All you need to do is log in to your existing Caxton FX card account at the appropriate time and select the cards you want.
What are the key benefits of a Caxton FX prepaid currency card from Visa?
The benefits of a Caxton FX prepaid currency card continue to be:
- highly competitive exchange rates
- ‘Chip & PIN’ security
- no transaction fees on the Europe Traveller card and Dollar Traveller card where the purchase transaction currency is the same as the currency held on the card, or on the Global Traveller card where the purchase transaction takes place outside the UK
- PIN replacement instantly over the phone
- unparalleled worldwide acceptance.
What if I don’t want to receive a new Visa card?
If you don’t want to receive a new Visa card, and would like the unused funds on your MasterCard redeemed to your bank account, we will provide you the opportunity to close your MasterCard card. The exchange rate will be the prevailing buy rate which is available by telephone at the time of the refund. Please call our Currency Card Support Team on 0845 222 2639 (or +44 207 201 0526 from outside the UK). Calls cost £0.0336 per minute from a BT landline. Calls from mobiles and other networks may vary.
The closed selected MasterCard cards will be cancelled immediately and the unused funds returned to you. You will not be charged the usual redemption fee.
When will my current MasterCard card(s) come to an end?
Your MasterCard card(s) will cease to be valid when:
- you activate your new Visa card when you receive it as part of the conversion process; or
- we receive an e-mail, telephone or written instruction from you to cancel your card; or
- your card reaches its expiry date; or
- a period of six months has elapsed since we first advised you of the conversion process to Visa and provided you with the Visa currency card terms and conditions; whichever comes earliest.
As soon as your card has been activated, it will be ready to use. Before using it, you will need to know the PIN however. This can be obtained by calling 0845 520 0503 within the UK and +44 207 281 0712 when overseas and following the simple steps in the automated process.
What will happen to any unused balance on my MasterCard card(s)?
As soon as you activate your new Visa card within your Caxton FX card account, any unused MasterCard card balance will be moved automatically to the new card.
Will I incur any costs when converting to a new Visa card?
No, we will not apply any fees or charges in converting to the new Visa card or in moving any unused MasterCard balance.
Once I’ve activated my new Visa card, what should I do with my old MasterCard card(s)?
Please destroy any MasterCard cards safely by cutting the cards in half through the magnetic strip and chip sections, and disposing of them safely.
Will my new Visa card work in the same way as the MasterCard card(s)?
Yes, your new Visa card will be accepted anywhere the Visa logo is displayed.
Will my PIN change?
Yes, your PIN will be different for your new Visa card(s). As soon as you have activated your card(s), you can obtain your PIN by calling 0845 520 0503 (or +44 207 281 0712 from overseas) and following the voice prompts. Calls cost £0.0336 per minute from a BT landline. Calls from mobiles and other networks may vary.
You can change your PIN at any UK ATM. Should you forget your PIN, you can simply call the number given above to retrieve it.
Will my Primary Account Number (PAN) change?
Yes, your PAN (the 16-digit number across the middle of your card) will change and the new PAN will appear on your Visa card(s).
Will my Caxton FX card account log-in details change?
No, your log-in details will remain the same. However, as we continue to improve the security of our services, you may notice some modification to the log-in procedures in the coming months.
Will my load amounts and spending limits change for the Visa card?
No, the load amounts and spending limits will remain unchanged.
How will the foreign exchange mark-up changing from 2.5% to 2.75% affect me?
Caxton FX continues to offer competitive currency cards with no transaction fees where the card currency and transaction currency are the same. Should you wish to complete a transaction in a currency other than the currency of the Caxton FX card, the foreign exchange mark-up will change from 2.50% to 2.75%.
Will the contact details for Customer Support change?
No, the contact details for our Customer Support team will not change. You can contact Caxton FX with any queries by calling our Helpline during the following hours:
Monday – Friday, 08:00 – 18:00 UK time
Saturday – Sunday, 09:00 – 17:00 UK time.
Outside these hours, the Helpline is available for the reporting of lost and stolen cards. The telephone numbers for our Helpline are:
within the UK: 0845 222 2639
outside the UK: +44 207 201 0526
Calls may be monitored or recorded for training and security purposes.
Address: Caxton FX, Portland House, Bressenden Place, London SW1E 5BH
MasterCard is a registered trademark of MasterCard International Incorporated. This card is issued by Newcastle Building Society pursuant to licence by MasterCard International Incorporated. NBS is authorised and regulated by the Financial Services Authority as an issuer of e-money (registration no. 156058)