We have been providing expertise in foreign exchange to our customers since the start of the century. Our currency cards with bank-beating rates, and international bank transfer services are used by both private and business customers. We keep ahead of the market with industry-leading mobile-developments and online services.
Last year we successfully processed 7.3 million transactions, and have transferred more than €1 for every man, woman and child on this planet. We currently have over 400,000 customers with an annual turnover of over €1 billion.
Our customers trust what we do and are happy to refer us to others. We have a Net Promoter Score of 78% (that’s pretty amazing).
Caxton are proud supporters of the World Animal Protection.
We have achieved extraordinary growth by being at the front of innovation and offering amazing customer service. We were the very first FX company to provide online international payments, and launched the first currency card free of all POS fees and ATM withdrawal charges when used overseas. Our innovation does not stop there; we have developed state of the art systems which help us achieve highly competitive FX pricing for our customers, effectively and efficiently.
Caxton FX is regulated by the FCA under the FSMA 2000 and the Payment Services Regulations. All client funds are held as ‘client money’ in designated client trust accounts at EU institutions and are ring-fenced to safeguard them in the case of a financial crisis. Caxton undertakes rigorous daily reconciliations of its client accounts to ensure client funds are held safely and to comply with its regulatory obligations.
We pride ourselves on the quality of our products and the high standards of service we deliver - so we’re particularly pleased when these efforts are independently recognised.
Caxton has been named as 2016 Customer Service Awards Prepaid Currency Card Trusted Provider. The award is based on a combination of technically superior products and customer feedback in the consumer Moneyfacts independent annual survey.
In a market growing in popularity, Caxton took the lead due to its choice of currency options and an excellent fee structure which afforded customers the level of security and range of benefits they demand. The guarantees to beat high street exchange rates, alongside free issuance and point-of-sale transactions, further enhanced Caxton’s offering.
At Caxton, our customer offering rests on two critical dimensions: great service and great value for money. Naturally, we’re delighted that these dual benefits have been fully recognised by this award ... and particularly since it’s been voted for by the people who count: real customers. The Consumer Moneyfacts Awards provide a comprehensive, robust and fair benchmark across the industry, focusing on the overall customer experience, and we’re immensely proud that customers have acknowledged Caxton as delivering a travel money proposition in which they can safely, happily and consistently place their trust.
The team that makes it all happen has integrity, commitment and, above all, a desire to help. With a mixture of skill, talent and expertise, every team member is dedicated to providing excellent service to clients
Rupert founded Caxton FX in 2002 following a successful career in the finance and media sectors. What started as a one-man initiative has gone on to become a highly successful business with an annual turnover of over £760m. Rupert’s role today sees him guide the business, helping the team to progress and innovate so that Caxton FX maintains its position as one of the leading foreign exchange companies.
Rupert is a keen champion of SME interests, regularly appearing in the press and at events providing his unique insight and advice for growing businesses. He currently serves as the Deputy Chair of the UK Money Transmitters Association.
Prior to joining Caxton FX, Jane-Emma had a successful career in newspapers, most notably doubling advertising revenue over three years at both Financial Times Business and Financial News. Jane-Emma’s role at Caxton FX sees her head up people operations and people management at a senior level. This includes staff recruitment, development and engagement and setting operational initiatives which support both client service excellence and the founding principles of the business.
Roger joined Caxton FX as a non-executive director in 2012; he had a very successful career with Barclays Bank and was also CEO of Switch (the UK's original domestic debit card scheme) and President & CEO of Elavon’s European Merchant Services’ business. Over the last 12 years, Roger has held a number of non-executive positions on public and private boards on both sides of the Atlantic including other companies regulated by the FSA.
Tim joined Caxton FX as a non-executive director in 2012 bringing with him senior level experience in media, software, IT and financial services. Tim was an early employee with Logica, where he held numerous senior management positions in the UK and overseas.
Formerly a non-executive director of The Chesham Building Society, he now holds a portfolio of non-executive chairmanships and directorships and is currently Chairman of Six to Start Ltd and Clarinet Ltd. He is also Venture Partner to the National Endowment for Science, Technology and the Arts (NESTA), a leading investor in early-stage technology companies.
Trevor Price joined Caxton in September 2016 as the company’s new Chief Financial Officer. Mr Price joins Caxton from card payments provider WEX, where he held the position of Finance Director. Prior to this, he was the VP of Finance for money transfer company Western Union.
His prior experience and expertise in cards and international payments will be instrumental in helping Caxton enter its next stage of development. Mr Price joins as the company launches its state of the art IT platform, creating a scalable growth engine across its markets.
Caxton FX Ltd is authorised and regulated by the Financial Conduct Authority under the Financial Services and Markets Act 2000 ('FSMA') as well as the Payment Services Regulations 2009 ('PSR'). Read below for details on what this means for you.
As part of our permissions, we offer clients who use our services the protection of the FCA's client money rules.
Caxton FX is fully committed to protecting the integrity of its transfer system - view our strictAnti-Money Laundering policy
Caxton FX offers "Client Money protection" on all currencies that we exchange. If you send money to us prior to a transaction taking place and if we hold money for you after an FX transaction has been completed or if we are holding money for you with respect to designated investment business as defined by the rules of the FCA, then we hold your funds under "Client Money protection".
Caxton FX holds all "Client Money" to the standard set out in the Financial Conduct Authority's Client Money rules. This means we segregate "Client Money" from the company's money and hold it separately in an EEA-regulated credit institution. The credit institution has specifically acknowledged that the money in these accounts belongs to our clients and they have no right of set-off with any of the firm's balances. This arrangement is designed to ensure that "Client Money" is not at risk in the unlikely event of Caxton FX getting into financial difficulties. These arrangements are checked and verified by our auditors.
Client Money has the specific definition of "money of any currency which, in the course of carrying on designated investment business, a firm holds in respect of any investment agreement entered into, with or for a client, or which a firm treats as client money in accordance with the client money rules." It is important to note that spot and forward foreign exchange transactions are not regulated activities. This means that, during the actual settlement process for your FX transaction, your funds are not held in segregated Client Money accounts and is not deemed to be Client Money at that time.
Financial Services Compensation Scheme
In respect of designated investment business only (see above), client money held by Caxton FX is also covered by the Financial Services Compensation Scheme (FSCS). For clarity, designated investment business does not include spot or forward FX transactions but does include currency options. Private investors, as defined by the FCA (which includes small companies), are covered by the scheme up to a limit of £75,000 per person per firm. For clarification, neither Foreign Exchange nor Payment Services are regulated investment products and so do not fall under the FSCS. Further details of the compensation scheme are available from the FSCS website www.fscs.org.uk.
If you need further clarification on this matter, please refer to our account management team on 0845 658 2223 or e-mail them on email@example.com
When you apply for a Caxton FX currency card, you will be asked to confirm your identity and other personal details. Caxton FX has established special verification systems to confirm your identity.
You could be asked to confirm your identity whether you are applying to be a new customer or have been a customer for some time. While our identity verification systems are designed to minimise any inconvenience for you, the verification process may take a day or so to complete.
Crime and terrorism need cash. Criminals turn the 'dirty' money made from drug smuggling, trafficking and other organised crime into clean money by using false identities or taking the names of innocent people - like you. Making sure that people are who they say they are is essential in the fight against crime and terrorism. This does not mean in any way that suspicion is falling on you. Any information about your identity is held confidentially and will help stop your identity being used falsely.
HM Government and all organisations involved in financial services - all are united in their determination to stop the spread of financial crime as part of an international effort to protect us all against crime and terrorism.
Your co-operation is vital to the successful fight against crime and terrorism.
What the UK law requires: