Customer Services

We’re here to help. To discuss our services or to become a Caxton FX customer simply contact our UK customer service team using the details below.

Currency card customers

You can contact us from Monday - Friday, 08:00hrs - 19:00hrs and Saturday - Sunday 09:00hrs - 17:00hrs (UK time).

Outside these hours, we can only deal with issues relating to lost and stolen cards. However - you can load online or by SMS at any time. To find out how click here.

We've provided answers to your common questions here. If you still need to get in touch, please feel free to contact us using the details below.

Tel: 0845 222 2639

Outside UK: +44 (0) 20 7201 0526

Fax: 0845 052 9354

Email: info@caxtonfxcard.com

Online payment customers

Helpdesk open: Monday - Friday 08:00hrs - 18:00hrs (UK time)

24-hour access at www.caxtonfx.com/international-payments

Tel: 0845 658 2223

Outside UK: +44 (0) 20 7201 0518

Fax: 0845 052 9353

Email: info@caxtonfx.com

Large international transfers and currency services customers

Our trading hours are: Monday - Friday 08:00hrs - 18:00hrs (UK time)

Tel: 0845 658 2223

Outside UK: +44 (0) 20 7201 0518

Fax: 0845 052 9353

Email: info@caxtonfx.com

Postal Address

Caxton FX, Portland House, Bressenden Place, London SW1E 5BH

Calls may be monitored or recorded for training and security purposes.

Frequently asked questions

Got a question about any of our currency services? Click on the relevant link below for the answers. Still can't find what you're looking for? Give us a call on 0845 658 2223.

For general Currency Card questions, please click here.

For international payment questions, please click here.

Any questions?

We've provided answers to your most common questions here. If you still need to get in touch, please feel free to ask us a question by completing the short form below.

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