- Doctors that speak your language (or a translator if a multilingual doctor isn’t available)
- An ambulance to take you to hospital if necessary
- The best available hospital that is most appropriate for your needs
- Pay directly all the costs for the hospital, doctors and medicines at the time of your treatment, so you don’t have to
Caxton Plus from £99
Caxton Plus combines comprehensive, defaqto 5 star rated travel insurance with global travel assistance from International SOS. Choose between Caxton Plus Family for you and your family, or Caxton Plus Traveller for you and your Caxton cardholders. See below for details of what is covered or click for full policy wording.
My running takes me to all sorts of places and the Caxton Card has made it so easy for me. With the Caxton Plus, I had peace of mind that my family and I could travel safely and not have to worry, so we could get on with the sightseeing, running and having fun!Susie Chan, Caxton Life Adventurer
If you need medical assistance while you’re travelling overseas, no matter what it is or how trivial, International SOS will have it covered.
Depending on what assistance you require, they will arrange it all for you:
Caxton Plus FAQs
What is Caxton Plus?
Caxton Plus combines an exclusive range of travel benefits and insurance only available for our Caxton cardholders. The Travel Insurance element is underwritten by certain underwriters at Lloyd's of London and is supported with advice and assistance by International SOS, Caxton Plus is designed to give you the confidence that you are covered, wherever you are in the world. There are many unique elements of this offering: security advice you can access over the phone before you travel, 24/7 communication, and on the ground global support including emergency medical and emergency card replacement.
How do I apply?
You can apply for Caxton Plus by logging into your account on the website or through the mobile app and purchase it in the same way you top up your Caxton card. Caxton Plus is exclusively available to Caxton Cardholders.
What happens next?
Once your payment has been processed, you will immediately be covered by the travel insurance and other Caxton Plus benefits. You’ll receive a confirmation email from us and we’ll send you a welcome pack outlining the key features and benefits, along with a card to keep with you that contains all of the numbers you need.
Do I need a Caxton Card to get Caxton Plus?
Yes, Caxton Plus is exclusively available to Caxton Cardholders. You must first apply for a Caxton Plus card and then purchase Caxton Plus through your online Caxton account.
Who is covered under Caxton Plus?
There are two options for Caxton Plus
- Caxton Plus Family, designed to cover you, your family and all Cardholders in your Account. Travel insurance and benefits are for family members who are travelling with you and who reside with you, or who live elsewhere provided they are under 24 years and in full time education along with any additional Caxton Cardholder registered on your Caxton Account. The maximum age for benefits under Caxton Plus is 80 years old.
- Caxton Plus Traveller, designed for you and all your Cardholders in your Account. Travel insurance and benefits are for you and any additional Caxton Cardholders registered on your Caxton Account. As per Caxton Card terms and conditions, additional cardholders must be over 13 years and the maximum age for benefits under Caxton Plus is 80 years old.
How do I get the Certificate of Insurance and full terms and conditions?
The Policy Wording forms the Certificate of Insurance and are accessible for you to download from the Caxton website or your Caxton account page. It contains all of the travel insurance and medical cover details. Alternatively you can click here.
What does the travel insurance cover?
Our travel insurance has been independently reviewed by defaqto and awarded a 5 star rating. It includes comprehensive medical and travel cover for trips of up to 90 days; personal accident and liability, legal, lost money and baggage, trip cancellation, winter sports including full ski-pack cover, plus much more.
Emergency medical, evacuation and repatriation expenses
If you sustain an injury or illness while you’re away, or if you have a serious medical condition, Caxton Plus provides transport to the nearest hospital, and if necessary repatriation to your country of residence.
Medical travel assistance
Caxton Plus travel insurance entitles you to be repatriated if necessary, as a result of injury or illness, subject to prior approval.
If you accidentally forget or lose your travel documents, including your passports, you’re covered for replacement and all reasonable costs incurred to replace them, up to £1,000.
International SOS is available to provide information by telephone about your destination before you travel, for such things as: inoculations, travel visas, general advice and security assessments on the destinations you’re looking to travel to.
Who is International SOS?
International SOS is the world’s leading medical and travel security assistance company; they provide travel services to Caxton Plus.
Who covers me for the insurance element of Caxton Plus?
The insurance element of Caxton Plus is underwritten by a syndicate of A+ rated underwriters at Lloyd's of London led by Tokio Marine Kiln.
What does the winter sports benefit cover?
If you’re unable to ski through illness, injury or adverse weather conditions, we’ll cover you for up to £500. The travel insurance will cover you for the costs if, due to piste closure, you have to travel to another area and the additional cost of the lift passes.
What does winter sports equipment benefit cover?
The travel insurance covers your ski equipment if it is lost, stolen or damaged while you’re away, up to £2,500, and we’ll cover any hired equipment up to £500, provided you haven’t left your kit unattended in a public space.
Avalanche cover included?
Yes, you’re covered for travel and accommodation costs if you are prevented from arriving or leaving your ski resort for more than 12 hours, due to avalanche.
Service provider referrals
International SOS will provide you with the contact details for medical or legal service providers, including physicians, dentists, lawyers, legal practitioners, interpreters, hospitals and other relevant persons. Please note that unless the cost of the services are covered by the travel insurance provided with your Caxton Plus membership you may have to cover the cost, International SOS will be able to advise.
If you require hospitalisation, International SOS will monitor your medical condition during and after hospitalisation, until you regain your normal state of health.
Medicine and medics will come to you
In the event of an emergency, where you can’t be assessed by telephone, can’t be moved, and local medical treatment isn’t available, International SOS will send a medic and any necessary medicine or medical supplies to your location.
What medical expenses am I covered for?
You’re covered if you incur medical expenses while you’re travelling up to a maximum of £2,000,000.
Translation and travel support
International SOS can arrange for a translator, mobile medical equipment and a medical escort, as part of the emergency evacuation and repatriation support. A relative can also be flown out to assist as required.
Depending on your particular situation, the cost of the services invoked by International SOS will be covered up to the travel insurance policy limits; including, for example physicians, dentists, lawyers, legal practitioners, interpreters, hospitals and other relevant persons. International SOS will advise should the cost of any of the service proposed not be covered.
Hospital daily benefit
If you are hospitalised while you’re travelling, the travel insurance cover entitles you to £35 per day, up to a maximum of 30 days.
Personal liability cover
If you’re involved in an incident while you’re travelling, and you are liable for damage or accidental loss, the travel insurance cover entitles you for up to £1,000,000.
If your travel is delayed by more than 4 hours, you’re covered for £45 per hour up to a maximum of £540.
Loss or delay of baggage
The travel insurance covers you for theft, damage or accidental loss of your baggage up to £2,000. If your baggage is delayed by more than 4 hours, you’re covered for £40 per hour up to a maximum of £480.
Loss of money
The travel insurance covers you for theft or accidental loss up to £500.
Who is eligible to apply for Caxton Plus?
To get Caxton Plus you must be a Caxton Cardholder, between the ages of 13 – 80. Depending on the level of Caxton Plus you have purchase, further individuals may be included as follows:-
- Caxton Plus for you and your family. Travel insurance and benefits for family members who are travelling with you and who reside with you, or who live elsewhere provided they are under 24 years and in full time education. The maximum age for benefits under Caxton Plus is 80 years old.
- Caxton Plus for you and your Caxton Cardholders. Travel insurance and benefits are for you and any additional Caxton Cardholders registered on your Account Caxton. As per Caxton Card terms and conditions, additional cardholders must be over 13 years and the maximum age for benefits under Caxton Plus is 80 years old.
How much does Caxton Plus cost?
Caxton Plus Family is £159 per year.
Caxton Plus Traveller is £99 per year.
Caxton Premier Customers are entitled to a 50% discount on the above costs.
How long does Caxton Plus cover me for?
Caxton Plus runs for 12 months, from the date you purchased it. We will remind you by email at month 11 to remind you your Caxton Plus is expiring.
All Caxton Plus purchases will automatically renew on the policy expiry date.
You can manually turn off your auto-renewal by logging in to your online account (only via our website not through the mobile app) and selecting the ‘Caxton Plus’ option in the left menu. In your policy summary, there is a section named ‘Auto-Renewal’ containing the renewal date, cost and debit card. Simply select ‘Opt-Out of Auto Renewal’ and auto-renewal will immediately be turned-off. You will then receive an email notification confirming that you have opted-out of auto-renewal.
Does the travel insurance cover any pre-existing medical conditions?
No, pre-existing medical conditions and any claim resulting from such a condition cannot be covered.
How can I cancel Caxton Plus?
You have 14 days to cancel Caxton Plus from the date you purchased it.
What are the numbers I need to call?
For emergencies while you’re away call International SOS on +44 208 762 8293, they’re open 24/7.
For claims when you’re back call Broadspire on +32 2 725 9680 during UK office hours 9am – 5pm, or email us at; [email protected]
To speak with Caxton Customer Services for your account queries,
You can contact us from:
Monday - Friday 08:00 - 20:00
Saturday - Sunday 09:00 - 17:00
Outside these hours, we can only deal with issues relating to lost and stolen cards.
24-hour access online please log in to select your account
Email: [email protected]
UK Number Card Customers
Tel: 0333 123 1812 UK time
Outside UK Card Customers
Tel: +44 207 201 0526
Apply for your card today and select Caxton Plus when loading your Card
- Use worldwide
- Great rates
- 0% commission
- No overseas ATM fees
- Delivered in 3 - 5 days