How long will it take for the funds to arrive in my account?
Once you have submitted your international payment, the time it takes for funds to arrive in your account will vary depending on the currency that you're sending.
Euro currency will take two working days, after Caxton FX has received your sterling.
All other currencies will take 3 working days, after Caxton FX has received your sterling.
My international transfer has failed. What do I do?
First, please check that the three-digit security code on the back of your debit card is correct and the expiry date is correct. If you've checked these two items and the payment still does not go through, you should contact your bank and confirm that they are not blocking the payment.
If you are still experiencing difficulty, after speaking to your bank, please contact the Caxton FX helpdesk by calling 0845 658 2223.
I have forgotten my Account ID or password. How do I access my account?
Please visit the login screen and click on the ‘Forgotten Account ID or Password' links, and follow the instructions. We cannot give you this information over the phone.
Is there a limit to the number of transfers I can make?
No. You can make as many international transfers as you need. We do ask that the amount you transfer online is between £100 and £20,000. If you need to transfer currency to an amount over £20,000 please call us on 0845 658 2223 for details about our Currency Services.
I already have a Currency Card account. Can I login and make an international payment using the same details?
No. If you are an existing Currency Card customer, we would ask that you still complete the short Open an Account application form on the website. You will be issued with separate log-in details.
I am currently making personal international payments. Can my company make international business payments through Caxton FX?
Yes. Your business can start using our online payment platform, today. You will need to set up a separate Business Online Payments account, and you can do so by clicking here. You will be issued with new log-in details. For more information on how Caxton FX can help save your business money and simplify your international payment process, please call our Business Team on 0207 201 0526.
Do you charge commission?
No. Caxton FX does not charge you commission and unlike our competitors, none of our sales staff is paid commission, meaning you will receive excellent value on each and every currency transaction.
How does Caxton FX make money?
The interbank rate is the rate at which banks and large financial institutions trade with each other. We make our money on the difference between the interbank rate and the rate we quote you. This is called a spread. The spread that we give to our clients is much better than the banks offer. We do not charge any fees or commission on top.
Is Caxton FX a regulated financial conduct company?
Yes. Caxton FX Limited is authorised and regulated by the Financial Conduct Authority under the Financial Services and Markets Act 2000 as well as the Payment Services Regulations 2009. For more information on the security of your funds please click here.
How do I cancel my currency card?
You have a legal right to cancel your currency card within 14 days of receiving it. Under these terms and conditions, you also have the right to cancel your currency card at any time after this 14-day period. If your currency card is cancelled, we will immediately block your card so it cannot be used. You will not be entitled to a refund of money you have already spent on transactions authorised, pending or any fees for use of the card before it is cancelled. You can cancel your currency card by sending an email to us using the Contact us function on the website or by calling us on 0845 222 2639 from the UK or +44 20 7201 0526 when calling internationally.