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Your Security and Fraud Awareness


Your security

Keeping your personal and financial information secure is our priority and when you access your Caxton account, it’s important that we know that it’s you. Here’s some of the measures we have in place:

  • Providing Information – We’ll never call or email you asking for your full Caxton Card details, your PIN, one-time passcodes or passwords. If you do receive a call asking for this information, simply end the call and get in touch with us directly.

  • Log in details – when you open a Caxton account, you’ll set up online login details unique to you. These will be your email address and password, to protect yourself we recommend you do not share them.

  • Strong Customer Authentication (SCA) – The introduction of SCA legislation by the EU in 2019 require Caxton to apply Strong Customer Authentication when you access your account. This means that you will have to enter your password (known only to you) and a code that we will send to either your registered mobile phone or your registered e-mail address.<br><br>

Reporting fraud

If you notice something suspicious and believe it could be fraudulent, we recommend getting in touch with us as soon as possible.

Caxton Card<br> UK calls: 0333 123 1812<br> Outside the UK: +44 (0) 207 201 0526<br>

International Payments<br> UK calls: 0333 123 1815<br> Outside the UK: +44 (0) 207 235 3435<br>

Email: [email protected]

Lost or stolen cards You can apply a temporary block to a Card via the Cards screen on the app. If you have more than one card, swipe to select the card you want to block and then tap the Block function. Alternatively contact our customer service team on the numbers above.<br><br>

Protecting yourself from fraud

Scammers and cybercriminals are more sophisticated than ever. Here’s our top tips on keeping yourself safe from fraudsters. Our handy guide providers further details.

When accessing your Caxton account online or via the phone:

  • Use secure networks
  • Use a strong password
  • Never share or give out your personal details
  • Use an antivirus software and firewall
  • We’ll never call or email asking for your PIN or Passcode

When online:

  • Look out for bogus websites. You should always see this in the browser address window with a padlock icon being displayed. This confirms the page you are visiting is secure.
  • When using an online retailer for the first time, do some research to make sure that they are genuine
  • Before making a purchase and entering your card details, make sure the link is secure. The web address should begin with https://, the ‘s’ stands for secure.
  • Be aware of phishing emails and do not click on any suspicious links
  • Protect your children online with parental controls and being vigilant
  • Be vigilant on social media and oversharing personal information
  • Be aware of romance scams
  • Use store apps when shopping on mobile devices

When using mobile apps:

  • Only install apps from recognised app stores
  • Consider the app ratings and reviews
  • Be aware of what permissions you are granting
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Caxton FX, 30 St Mary Axe,
London, EC3A 8BF, UK

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