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Cash Delivery


These terms and conditions apply to Caxton’s Cash Delivery Service whereby the Caxton Primary cardholder can order foreign currency banknotes for delivery to the address registered against their Caxton account. You accept these Terms and Conditions by ticking the acknowledgement box during the Cash Delivery ordering process.

By using this Service, You acknowledge that You have read and understood these terms and conditions, and agree to be bound by them.

“You” or “Your” means the named Primary Cardholder placing the ordering cash for home delivery (the Order) via Our Service.

"We", "Us" or "Our" means Caxton FX Ltd. <br><br>

1. Contact details

If there is anything You do not understand or agree with please contact Us using Our Contact Details:

Telephone: 0333 123 1812 or +44 20 7201 0526 from outside the UK;<br> Mailing address: CaxtonFX Ltd, 30 St Mary Axe, London, EC3A 8BF, UK;<br> Email: [email protected]<br>

Your Card Account can be managed online at You can download a copy of these Terms & Conditions at any time from Our Website or we will email them to You on request. <br><br>

2. Definitions

“Business Day” means a day other than a Saturday or Sunday on which banks are open for business in the UK.

“Cardholder” means the Primary Cardholder.

“Currency” means the currency purchased by You at the agreed exchange rate pursuant to the Order.

“Order” means the transaction You completed via the online Ordering Process for the delivery of one or more currencies to the Cardholder’s address.

“Ordering process” means the online process provided in Your Caxton online account which facilitates placing the Order.

“Service” means the Caxton Cash Delivery Service for the purpose of ordering foreign currency banknotes, excluding coins, for delivery to a UK address only as registered in the Cardholders account. <br><br>

3. Ordering

You must not order money for purposes other than those deemed legitimate which comply with all applicable laws, rules and regulations. We may refuse orders for whatever reason. In particular We will only consider orders if We are satisfied that there is a bonafide underlying transaction for which the Currency is required.

You warrant that the information You provide to Us is true and accurate in all respects, that You will not withhold any material information from Us and You will provide Us with any information that We may reasonably require in connection with Your Order.

The minimum and maximum order value for currency and any applicable Charges for Your Order will be displayed and applied during the Ordering Process.

The order value limits are identified below and We reserve the right to amend these without notice from time to time. For applicable Charges see section 5, Delivery Charges, of these Terms and Conditions.

  • Minimum order value: currency equivalent of £250
  • Maximum order value: currency equivalent of £5,000

There is a maximum single packet value of £2500 applied by Royal Mail. If Your Order is over £2500 it will be split into two separate packets and the applicable Postage fees will be due on each packet.

Orders will be processed at the foreign exchange rates quoted during the Ordering Process and will be rounded up to the nearest available currency banknote denomination. Any additional delivery charges will be displayed and added to Your Order during the Ordering Process.

Your Order will be delivered to the address registered in Your Caxton account. For Your security Your Order cannot be delivered to alternative addresses. <br><br>

4. Payment

You can only pay for Your Order using a debit card registered in Your Caxton account. <br><br>

5. Charges

Postage and Adminstration Fees are applicable to Your Order and are dependent on the Order value. Postage Charges are for Royal Mail Guaranteed Delivery, or equivalent service, and a supplement will apply for Saturday delivery. All charges will be declared and added to Your Order during the Ordering Process and are identified below and We reserve the right to amend these without notice from time to time.

<span class="pr-3">Order value</span> <span class="pr-3">Postage charge</span> <span class="pr-3">Saturday postage supplement</span> <span class="pr-3">Administration fee</span>
£200 - £750 £7.50 £1.50 £2.00
£750.01 - £1000 £0.00* £1.50 £0.00
£1000.01 - £2500 £0.00* £1.50 £0.00
*Special offer until 4th January 2019

6. Delivery times

When You place Your Order You have the option to request a delivery day up to 10 days later and also a Saturday. If You do not request a specific delivery day then the delivery times below will apply. Your Order will be despatched to Your registered address using Royal Mail Special Delivery, which guarantees delivery before 1:00pm. A signature will be required on delivery of Your Oder and if non one is at your address when it is delivered then Royal Mail will leave notification of alternative delivery or collection arrangements.

Due to limited availability, an extended delivery of plus one Business day applies to some currencies. You will be advised of this during the Ordering Process.

Order Placed Order delivered (standard currencies) Order delivered (unusual currencies)
Before 1.00pm on a Business Day Next Business Day, by 1pm Or request Saturday delivery (fee applies) Next Business Day + 1 day, by 1pm
After 1.00pm Friday OR at any time on a non-Business Day Next Business Day + 1 day, by 1pm Next Business Day + 2 days, by 1pm
In the event that any currency in your order is temporarily out of stock we will contact you to make alternative arrangements.

We will not be liable for any losses or expenses arising from late or non-delivery by Royal Mail for whatever reason. If Royal Mail fails to deliver Your Order it will require investigation and a full refund may only be given after 10 working days of dispatch.

Royal Mail may not be able to deliver to certain areas in the United Kingdom. Information of such areas can be viewed on Royal Mail’s website. If you click on this link you will leave our Website and our privacy policy and terms and conditions will no longer apply. This link is provided for your information only. We have no control over the contents of Royal Mail’s website or resources and accept no liability for them or for any loss or damage that may arise from your use of Royal Mail. <br><br>

7. Cancellations

In order to uphold Our next day delivery commitments We are unable to cancel Your order once it has been placed. However, We will carry out Our best efforts to accommodate Your needs, within reason. For assistance please contact Us.

Should any order be cancelled before being processed, Your card issuer may hold the associated payment for up to 5-7 days before releasing them back to the account You hold with them. Please be advised that this ruling is beyond Our control and We have no liability for such actions.

You acknowledge and agree that We can refuse/cancel Your order at anytime, for any reason, at Our absolute discretion, especially if We reasonably feel that You will be unable to fulfil Your obligations under these Terms and Conditions.

If You are in breach of these Terms and Conditions We may cancel Your order and You will be liable for any losses that We incur. We may also terminate any Order if We are required to do so on the instructions of any law enforcement agency or regulatory body. In this case We may retain all or any of Your money if We are required to do so by law and then deal with it as ordered by a court or other body of competent jurisdiction. <br><br>

8. Exclusion of Warranties and Limitation on Liability

To the extent permitted by law, all conditions, warranties and remedies imposed or implied by any applicable law are expressly excluded (save for death, personal injury or fraud, Our liability shall remain unlimited);

We will not be liable to You in contract, tort, breach of statutory duty or in any other way in connection with the Terms and Conditions for any indirect or consequential losses or special damages or for loss of profit, contracts, business or anticipated savings or any other additional costs that You may incur whether or not such costs, losses or damages were in the contemplation of the parties at the date of the Order; and Under no circumstances shall We be liable for an act of omission of any third party involved in the payment process or otherwise. All implied terms are excluded to the fullest extent available under of the law. <br><br>

9. Our liability to You

If We are in breach of Our obligations under these Terms and Conditions, We will only be liable to You for the value of the Order. You accept that this is a reasonable pre-estimate of the loss You may suffer resulting from any breach of Us or Our obligations hereunder.

We shall not be liable if, for any reason, We are unable to perform Our obligations under these Terms and Conditions due (directly or indirectly) to the failure of any machine, data processing system or transmission link or industrial dispute, delivery system or any other cause outside Our control or Our agents or subcontractors. <br><br>

10. Your liability to Us

You agree to indemnify Us against all liabilities that We incur as a result of Us accepting Your order to buy currency and/or following Your instructions. You will be liable for and will indemnify Us against any reasonable costs, losses or liabilities We incur in order to provide You with this service. This includes costs, losses or liabilities arising from any later chargeback of Your debit card payment.

You are responsible for checking Your Order when you receive it and to report any discrepancies to Us within 24 hours of receipt. Any discrepancies not reported within this period hours will prejudice any claim You make. <br><br>

11. Data Protection Policy

To provide this Service Caxton has engaged a third-party currency supplier, ICE Plc. It is therefore essential that We pass them Your personal information, including Your name and address so that Your Order can be delivered. In submitting Your Order You agree to Us sharing Your personal information with ICE Plc who will not use this data for any purpose other than to fulfill Your order. <br><br>

12. Other Terms

Your obligations under these Terms and Conditions may not be assigned or transferred in any way to any other party. We shall have the right at any time to transfer and assign Our rights under these Terms and Conditions to any other party as We deem fit.

Use of this Service is subject to all applicable rules and customs involved in foreign exchange transactions.

Any delay or failure on Our part to exercise Our rights shall in no way amount to or be deemed as a waiver or giving up of such rights by Us, nor shall it prejudice any of Our other rights under these Terms and Conditions.

Should any of these Terms and Conditions be deemed to be unenforceable or illegal, the remainder of the Terms and Conditions shall remain in full force and effect as if the unenforceable or illegal part has been removed.

Should any of these Terms and Conditions be in conflict with any other documentation or information that We have provided to You in connection with Your Order , then these Terms and Conditions shall have priority unless specifically agreed by Us in writing that such other documentation and information shall have priority in whole or in part.

A person who is not a party to these Terms and Conditions has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Terms and Conditions but this does not affect any right or remedy of a third party which, exists or is available under that Act. <br><br>

13. Applicable Law

These Terms and Conditions and any disputes or claims arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales and the English Courts shall have jurisdiction over any such dispute.

The Service is provided by Caxton FX Ltd, with the provision and delivery of cash currency fulfilled by ICE plc Registered in England: No 2080759 Registered office: Albany Court Yard, 47-48 Piccadilly, London W1J 0LR.

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Caxton FX, 30 St Mary Axe,
London, EC3A 8BF, UK

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