Opening Hours

Currency Card customers

  • You can contact us from:
    • Monday - Friday 08:00 - 19:00
    • Saturday - Sunday 09:00 - 17:00
  • Outside these hours, we can only deal with issues relating to lost and stolen cards.
  • 24-hour access online: login
  • Email:
  • Tweet us @CaxtonSupport
  • We will respond to Email and Twitter during office hours

UK Number Card Customers

  • Tel: 0333 123 1812
  • Fax: +44 (0)203 752 7500 For all Currency card related issues

Outside UK Card Customers

  • Tel: +44 207 201 0526

International Payments customers

  • Helpdesk open: Monday - Friday 08:00 - 18:00
  • 24-hour access online: Login
  • Email:
  • Tweet us @CaxtonSupport
  • We will respond to Email and Twitter during office hours

UK International payments Customers

  • Tel: 0333 123 1815
  • Fax: +44 (0)203 752 7501 For all International payments related issues

Outside UK International payments Customers

  • Tel: +44 207 235 3435

Postal Address

Caxton FX, Portland House, Bressenden Place, London SW1E 5BH, UK

Calls may be monitored or recorded for training and security purposes.

Answers to problems

Got a question about any of our currency services?

We have compiled a list of common questions below.

  • View your PIN

    You can view your PIN through your online account or on your app by selecting view 'PIN'. We cannot view your PIN over the phone.

  • Change your PIN

    You can change your PIN at any ATM in the UK displaying a MasterCard logo. We cannot change this over the phone.

  • Use worldwide

    You can use your card at over 35 million outlets and ATMs worldwide, where MasterCard is accepted.

  • Activate your card

    To activate your card, please follow the steps online or on your app. We cannot do this over the phone.

  • Ready to use overseas

    You don't need to let us know when you are travelling. Once your card is activated, it is ready to use overseas

  • Update your details

    If you have just opened a new account with us and want to update your address or any other account information please log into your account online and select 'Manage Account' in the top right hand corner. We are unable to amend these details for you over the phone.

  • Apply for a card

    Your card will normally arrive within 5 working days

    Apply Now

Still can't find what you're looking for?

Our comprehensive FAQ's and our new Ask Caxton will provide you with the relevant info.

FAQ's Ask us

Customer complaint procedure

I’m having a problem, what can I do?

Caxton wants to provide quality services to our clients. We recognise; however, that we can sometimes make mistakes. To help in the resolution of any conflicts, we have a straightforward complaints procedure for you to follow.

Find out more

I’d like Caxton to call me back

Just leave us your details and we’ll get in touch as soon as we can. If you try to contact us out of office hours we’ll reply to you as soon as possible the following day. Our office opening hours are listed above.


Your Ideas

A hub for your ideas to improve our products and service.

We’re continuously looking to improve our products and service, and welcome customer feedback on things to fix or how we can make your currency transactions easier. Discover some of the things we’re working on which may impact you.

Caxton Ideas Hub