Caxton FX, Portland House, Bressenden Place, London SW1E 5BH, UK
Calls may be monitored or recorded for training and security purposes.
We have compiled a list of common questions below.
You can view your PIN through your online account or on your app by selecting view 'PIN'. We cannot view your PIN over the phone.
You can change your PIN at any ATM in the UK displaying a MasterCard logo. We cannot change this over the phone.
You can use your card at over 35 million outlets and ATMs worldwide, where MasterCard is accepted.
To activate your card, please follow the steps online or on your app. We cannot do this over the phone.
You don't need to let us know when you are travelling. Once your card is activated, it is ready to use overseas
If you have just opened a new account with us and want to update your address or any other account information please log into your account online and select 'Manage Account' in the top right hand corner. We are unable to amend these details for you over the phone.
Your card will normally arrive within 5 working days
Caxton wants to provide quality services to our clients. We recognise; however, that we can sometimes make mistakes. To help in the resolution of any conflicts, we have a straightforward complaints procedure for you to follow.
Just leave us your details and we’ll get in touch as soon as we can. If you try to contact us out of office hours we’ll reply to you as soon as possible the following day. Our office opening hours are listed above.
A hub for your ideas to improve our products and service.
We’re continuously looking to improve our products and service, and welcome customer feedback on things to fix or how we can make your currency transactions easier. Discover some of the things we’re working on which may impact you.