Opening Hours

Currency card customers

  • You can contact us from:
    • Monday - Friday 08:00 - 19:00
    • Saturday - Sunday 09:00 - 17:00
  • Outside these hours, we can only deal with issues relating to lost and stolen cards.
  • 24-hour access at
  • Email:

UK numbers

  • Tel: 0333 123 1812
  • Fax: +44 (0)203 752 7500

Outside UK

  • Tel: +44 207 201 0526

Online payment customers

UK numbers

  • Tel: 0333 123 1815
  • Fax: +44 (0)203 752 7501

Outside UK

  • Tel: +44 207 235 3435

Postal Address

Caxton FX, Portland House, Bressenden Place, London SW1E 5BH, UK

Calls may be monitored or recorded for training and security purposes.

Frequently asked questions

Got a question about any of our currency services? Click on the relevant link below for the answers.

Still can't find what you're looking for? Give us a call on 0333 123 1815.

Customer complaint procedure

I’m having a problem, what can I do?

Caxton FX wants to provide quality services to our clients. We recognise; however, that we can sometimes make mistakes. To help in the resolution of any conflicts, we have a straightforward complaints procedure for you to follow.

Find out more

I’d like Caxton to call me back

Just leave us your details and we’ll get in touch as soon as we can. If you try to contact us out of office hours we’ll reply to you as soon as possible the following day. Our office opening hours are listed above.