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Answers to your problems

Got a question about any of our currency services?

We have compiled a list of common questions below.

  • View your PIN

    You can view your PIN through your online account or on your app by selecting view 'PIN'. We cannot view your PIN over the phone.

  • Change your PIN

    You can change your PIN at any ATM in the UK displaying a Mastercard logo. We cannot change this over the phone.

  • Use worldwide

    You can use your card at over 35 million outlets and ATMs worldwide, where Mastercard is accepted.

  • Activate your card

    To activate your card, please follow the steps online or on your app. We cannot do this over the phone.

  • Ready to use overseas

    You don't need to let us know when you are travelling. Once your card is activated, it is ready to use overseas

  • Update your details

    If you have just opened a new account with us and want to update your address or any other account information please log into your account online and select 'Manage Account' in the top right hand corner. We are unable to amend these details for you over the phone.

  • Apply for a card

    Your card will normally arrive within 5 working days

    Apply Now

  • Still can't find what you're looking for?

    Our comprehensive Ask Caxton will provide you with the relevant information. 

Currency Card Customers

You can contact us from:
Monday - Friday 08:00 - 19:00
Saturday - Sunday 09:00 - 17:00

Outside these hours, we can only deal with issues relating to lost and stolen cards.

24-hour access online please log into your account


Please use your registered email address to contact us.

Tweet us @CaxtonSupport

UK numbers

Tel: 0333 123 1812

Fax: +44 (0) 203 752 7500

Outside UK

Tel: +44 (0) 207 201 0526


International Payments Customers

Helpdesk open: Monday - Friday 08:00 - 18:00

24-hour access online please log into your account


Tweet us @CaxtonSupport

UK numbers

Tel: 0333 123 1815

Fax: +44 (0) 203 752 7501

Outside UK

Tel: +44 (0) 207 235 3435

Postal Address

Caxton FX, Portland House, Bressenden Place, London SW1E 5BH, UK

Calls may be monitored or recorded for training and security purposes.

Customer complaint procedure

I’m having a problem, what can I do?

Caxton wants to provide quality services to our clients. We recognise; however, that we can sometimes make mistakes. To help in the resolution of any conflicts, we have a straightforward complaints procedure for you to follow.

Find out more

Get your Card in days

Our prepaid Caxton currency card is an easier, cheaper and safer way to spend abroad


Open an International Payments Account

Make your first fee-free payment within minutes.

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Still can't find the answer to your question?

We have compiled a list of common questions in our FAQ section