Coronavirus Support

Given the current spread of coronavirus COVID-19, continuity of service for our customers is a priority; we want to reassure our clients that we are taking all appropriate steps to ensure that we can deliver a ‘business as usual’ service. We’re maintaining our standard office hours and unrivalled customer service, ready to support you with any foreign currency requirements and international payments.

We’re going to be supporting you all the way, so we are…

Changing our product offerings to work for you 


No fees for UK spend with your Caxton Card

We're aware that many of our customers have postponed travel plans and will be stuck in the UK for the immediate future, so we’ve decided to waive all our UK spending fees for our Caxton Black travel card*, until the 30th of April.

That means for the coming weeks, Caxton Card customers can spend for free in the UK and check their balance for free at UK ATM’s. Now there’s no need to worry about accessing the funds that you’ve already loaded on your card, if your holiday plans have changed. Your go-to travel companion can now be your reliable home buddy.


Increased contactless limit


To help you avoid cash transactions, you are now able to make contactless payments up to the value of £45. Retailers will be updating their ‘point of sale’ terminals over the coming weeks to accept this new limit.


Money for friends and family overseas

Send money abroad with your Caxton Account. Whether it's cash for family and friends overseas or a larger international transfer to complete a purchase, you can move money today with your existing account. To get started just call our dedicated International Payments team on 0333 123 1815 (calls are charged at the local UK rate).

 

Continuing to support you 

Caxton’s business continuity plans are in full swing and we’re maintaining our standard office hours and unrivalled customer service, ready to support you with any foreign currency requirements during this uncertain time. This includes sending money to help family and friends overseas with our ‘instant’ International Payments.

Our customer support team will be on hand and ready to help with any questions or queries you may have. We’re keeping our teams up to date with new information about the COVID-19 outbreak to ensure that we are prepared and adaptable to any changes. 

 

Supporting healthcare/medical companies

We want to help all businesses in the healthcare sector. With immediate effect, we’re removing all transaction fees on international payments**. 

Additionally, we are guaranteeing to fast-track new account applications for healthcare providers and importers of medicines or medical supplies.

This means that they will be able to:

  • Send and receive payments to and from their suppliers easily online
  • Issue staff with payment cards to help with emergency online purchases
  • Cover unexpected expenses staff may incur during this time


Free Caxton Sterling corporate Cards

We’re offering Caxton's Sterling corporate card for 3 months, completely free, for any healthcare company.

With the Caxton Sterling card you can:

  1. Control costs
  2. Scan on the go
  3. Track and approve card spending


Get up to 20 cards free for 3 months. Call our business team today on 0207 042 7611 or visit: www.caxtonfx.com/healthcare

 

Giving advice for reducing the spread of Coronavirus


COVID-19 is affecting everyone’s lives in one way or another. We’re in unprecedented and uncertain times to say the least, but there are steps everyone should be taking to reduce the spread of Coronavirus.

The UK government has implemented regulations to ensure that people are staying at home.

You should only leave the house for very limited purposes:

  • shopping for basic necessities, for example food and medicine, as infrequently as possible
  • one form of exercise a day – alone or with members of your household
  • any medical need
  • travelling for work purposes, but only where you cannot work from home

 

The NHS website offers a dedicated page with recommendations on how to stay healthy whilst social distancing:

  • wash your hands with soap and water often – do this for at least 20 seconds
  • use hand sanitiser gel if soap and water are not available
  • wash your hands as soon as you get home
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards


Coronavirus (COVID-19)

NHS advice about coronavirus (COVID-19), including what to do if you think you have it and how to reduce your chances of getting it.
www.nhs.uk

 

 

Other useful information outlets on Coronavirus are:


BBC - Coronavirus

World Health Organization

NHS - Coronavirus

Fact sheets on Coronavirus

 

*This period will run until 30 April 2020. Excludes UK ATM withdrawals and balance checks.
**Fee of £10 for payments under £1,000 removed immediately and applicable until the end of April.